Shipping Rates
We ship world wide. Backdrops are secured in protective mailing tubes.
Free standard shipping is applied at checkout for all New Zealand orders over $140 and Australian orders over $200 AUD.
| Destination |
Rate |
| New Zealand (orders under $140) |
$10
|
|
Australia
|
$55 |
|
Rest of World
|
$90 |
Please note, additional charges may apply to send multiple packages or large items to international destinations.
Climate Commitment
For every order we receive, a formula is used to calculate the estimated shipping emissions. Based on those estimates, a portion of our revenue goes to carbon removal companies. Those companies use that money to remove however much carbon our shipments created. Read more about our climate commitment.
Where possible we aim to reuse packaging, saving it from landfill.
Dispatch Timeframe
Your order is processed once payment is received. We aim to ship within 48hrs.
Backdrops are printed in small batches and checked individually. Please allow additional time if your choice is not in stock (indicated on the product page when you click the size/option). Couriers are currently taking 2-4 days to deliver.
Some props are made to order. Production time varies. We will let you know when to expect your order.
Call Catherine if you are working to a timeframe and would like to check the delivery time of your order 0212278787.
Returns
We have a 14-day return policy for NZ customers only, which means you have 14 days* after receiving your item to request a return. The only cost to you is the shipping.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Some substances such as strong coloured sauces/food and make up may stain the vinyl so please patch test before use. Damage caused by use cannot be refunded.
You can always contact us for any return questions at hello@backdropsnz.nz.
No returns of sale items/custom orders.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can make it right as soon as possible.
*For items longer than 1.5m we are unable to accept liability after 7 days of receipt of goods, in line with the freight company policy.
Refunds
We will notify you once we’ve received and inspected your return. If approved you will be refunded via your original payment method.
If a refund is requested prior to printing being done, it may be minus an admin fee depending on design work completed.
