Shipping Rates

We ship world wide. Backdrops are secured in protective mailing tubes.

Free delivery on orders over $120 (within NZ).

Destination  Rate
New Zealand (orders under $120) $10
International $35

 

Please note, additional charges may apply to send larger sizes to international destinations.

Where possible we aim to reuse packaging, saving it from landfill.

Dispatch Timeframe

Your order is processed once payment is received. We aim to ship within 48hrs.

Backdrops are printed in small batches and checked individually. Please allow an additional 5-10 working days if your choice is not in stock (indicated on the product page when you click the size/option). Couriers are currently taking 2-4 days to deliver.

Some props are made to order. Production time varies. We will let you know when to expect your order.

Call Catherine if you are working to a timeframe and would like to check the delivery time of your order 0212278787.


Returns

If you have any concerns about the quality of your purchase please call 0212278787 or email hello@backdropsnz.nz

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at hello@backdropsnz.nz.

No returns of sale items/custom orders.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be notified and refunded on your original payment method. 

Faulty items will of course be fully refunded.

The refunded amount for 'change of mind' will be minus the cost of original postage and card processing fee.

If a refund is requested prior to printing being done, it may be minus an admin fee depending on work completed.