We ship world wide. Backdrops are secured in protective mailing tubes.
Free standard shipping is applied at checkout for all New Zealand orders over $120.
|New Zealand (orders under $120)
Rest of World
Please note, additional charges may apply to send multiple packages or large items to international destinations.
Where possible we aim to reuse packaging, saving it from landfill.
Your order is processed once payment is received. We aim to ship within 48hrs.
Backdrops are printed in small batches and checked individually. Please allow an additional 5-10 working days if your choice is not in stock (indicated on the product page when you click the size/option). Couriers are currently taking 2-4 days to deliver.
Some props are made to order. Production time varies. We will let you know when to expect your order.
Call Catherine if you are working to a timeframe and would like to check the delivery time of your order 0212278787.
If you have any concerns about the quality of your purchase please call 0212278787 or email firstname.lastname@example.org
We have a 14-day return policy for NZ customers*, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at email@example.com.
No returns of sale items/custom orders.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
*Unfortunately for large items the 14 day return period does not apply. We are unable to accept liability after 7 days of receipt of goods, in line with the freight company policy.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be notified and refunded on your original payment method.
The refunded amount for 'change of mind' will be minus the cost of original postage and card processing fee.
If a refund is requested prior to printing being done, it may be minus an admin fee depending on design work completed.